A "well-oiled machine"

“It is very important that our plants are available 100 percent of the time, which is why we will only consider using components from trusted manufacturers that have an international service network”, asserts Wolfgang Keine.

As manager of the customer service division, Kiene coordinates an experienced team despite the fact that he rarely sees his colleagues Rainer Grünwald, Volkmar Lischka, Volker Finke and Andreas Quack, who are usually out in the field overseeing an assembly Project.

Working hand-in-hand with the customer, they instruct employees as the plants are being set up and commissioned to ensure optimal maintenance as soon as production starts. Chief erectors remain on site until the plants have been commissioned, which can take a few days or several months. While Andreas Quack and Rainer Grünwald assist customers overseas, in Asia, and in the Middle East, Volker Finke and Volkmar Lischka travel throughout Western and Eastern Europe. Everyone in the team has many years of experience and speaks several foreign languages to facilitate communication.They also receive support from Weckenmann's regional offices. For large commissioning projects, an industrial-sized assembly container that houses an entire workshop with all the necessary hoisting equipment is shipped. "This allows us to always be prepared for any situation that might arise", says Kiene. "We are committed to providing our customers with the best possible on-site service, which is why our team arrives well trained and experienced."

24-h-Service - WORLDWIDE

Plants from Weckenmann typically require very little maintenance. Problems can arise every now and then, however, due to the harsh conditions in concrete plants in particular. Action must then be taken immediately. The first step involves a quick analysis and consultation via the service hotline, which is provided by Weckenmann free of charge. Sometimes, all that is needed is a small tip from an expert.

Today, many activities can be controlled remotely using a modem. This is always the case with new plants; older plants can be retrofitted accordingly. The service team will dispatch its chief erectors if required to ensure that an expert provides on-site assistance as soon as possible. Any replacement parts that are required also typically arrive the next day. "In some countries, express delivery is not possible due to complex customs procedures", explains Kiene. "Arrangements to store a pool of replacement parts at the customer are then made as a precautionary measure." The use of high-quality products ensures that parts will continue to be available for many years - a decisive plus when operating and maintenance costsare considered. "Our motto has always been to offer wellengineered, durable plants that operate trouble-free for a very long time", chuckles Kiene. After all, the best service is that which is not needed.

CHIEF ERECTORS

From left to right: Chief Erectors Volkmar Lischka, Andreas Quack, Rainer Grünwald and Volker Finke